Our Privacy Policy

1. Introduction

Uptown Oasis San Jose Airport (“Uptown Oasis,” “we,” “us,” or “our”), located at 1355 North 4th Street, San Jose, CA 95112, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.sjoasis.com), make a reservation, stay at our hotel, use our services, or communicate with us via phone, email, or text message (SMS/MMS).

By using our website, making a reservation, or providing your personal information to us, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or provide us with your personal information.

2. Information We Collect

We may collect the following types of personal information:

2.1 Personal Information You Provide

• Full name
• Email address
• Phone number (including mobile number)
• Mailing address and billing address
• Payment and credit card information
• Date of birth
• Government-issued identification (when required by law)
• Reservation details and preferences
• Loyalty program information
• Communications and correspondence with us

2.2 Information Collected Automatically

• IP address and browser type
• Device identifiers and operating system
• Pages visited, time spent, and navigation patterns on our website
• Cookies, web beacons, and similar tracking technologies
• Referring URLs and search terms

2.3 Information from Third Parties

• Online travel agencies (e.g., Expedia, Booking.com)
• Business partners and travel management companies
• Social media platforms (if you interact with us through those platforms)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing hotel reservations and payments
• Communicating with you about your reservation, stay, and services via email, phone, or text message (SMS/MMS)
• Sending promotional offers, special deals, and marketing communications (with your consent)
• Providing customer service and responding to inquiries
• Improving our website, services, and guest experience
• Complying with legal obligations and protecting our rights
• Conducting analytics and research to enhance our operations
• Fraud prevention and security purposes

4. Text Messaging (SMS/MMS)

By providing your mobile phone number and opting in to receive text messages from Uptown Oasis San Jose Airport, you consent to receive SMS and/or MMS messages from us. These messages may include:

• Reservation confirmations and reminders
• Check-in and check-out notifications
• Guest service communications
• Promotional offers and marketing messages (if opted in)
• Surveys and feedback requests

Message Frequency: Message frequency varies. You may receive recurring messages depending on your interactions with us and the services you have opted in to receive.

Message and Data Rates: Message and data rates may apply. Please contact your wireless carrier for details about your text messaging plan.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. You will no longer receive text messages from us unless you re-subscribe.

Help: For help, reply HELP to any text message you receive from us, or contact us at (408) 453-5500 or via email.

We do not charge for text messages, but message and data rates may apply from your mobile carrier. Your consent to receive text messages is not a condition of any purchase or booking.

We will not sell, rent, or share your phone number or opt-in information with third parties for their marketing purposes. Your opt-in data and consent will only be shared with third-party service providers (such as our messaging platform provider) as necessary to deliver the text messaging service.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Types of cookies we use include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our website
• Marketing cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your experience on our website.

6. Sharing of Information

We may share your personal information with the following categories of third parties:

• Service providers who assist with hotel operations (e.g., payment processors, booking platforms, messaging services)
• Technology providers that support our website and IT infrastructure
• Marketing and advertising partners (with your consent)
• Legal authorities when required by law, court order, or government regulation
• Business partners in connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information, subject to legal exceptions
• Right to Opt-Out: Opt out of marketing communications, including text messages and emails
• Right to Data Portability: Request a portable copy of your data
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact us using the information provided in Section 12.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion, the right to opt out of the sale or sharing of personal information, and the right to correct inaccurate information. We do not sell personal information. To submit a request, please contact us at the information provided in Section 12.

11. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website and services after any modifications constitutes your acceptance of the updated policy.